REFUND POLICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
CASHBOX EA provides digital software products, including Expert Advisors and license-based services. Because digital products can be delivered instantly and activated quickly, this Refund Policy explains when refunds may or may not be available.
- General Policy
All sales are generally considered final once:
- The software is delivered
- A download link is provided
- A license key is issued
- Activation is completed
- Access to the product is granted
- Non-Refundable Situations
Refunds are not available for:
- Change of mind
- Lack of trading knowledge
- Trading losses
- Wrong expectations
- Poor broker performance
- Spread/slippage differences
- User setup errors
- Incorrect activation information submitted by the buyer
- Poor VPS or internet conditions
- Dissatisfaction due to market conditions
- Failure to understand the product before purchase
- Possible Refund Exceptions
A refund may be reviewed only if:
- The product was never delivered
- The product cannot be activated due to an issue caused solely by CASHBOX EA
- A duplicate payment was made
- The wrong product was sent and cannot be corrected
Any such case must be reported within [Insert Number] days of purchase.
- Technical Assistance Before Refund Review
Before considering a refund request, we may first attempt to:
- Troubleshoot installation
- Verify activation details
- Assist with setup
- Confirm software compatibility
- Review whether the issue is user-side or third-party related
- Chargebacks
If a customer files a false or abusive chargeback after receiving access, activation, or delivery, we reserve the right to:
- Revoke the license
- Suspend support
- Block future purchases
- Submit evidence to the payment processor
- Refund Processing
If a refund is approved, it will be returned through the original payment method where possible. Processing time may vary depending on the payment provider.
- Subscription Products
If any product is sold on a subscription basis, cancellation rules will be stated at checkout. Past billing periods are generally non-refundable unless required by law.
- Contact
To request a refund review, contact:
Email: [Insert Email]
Website: [Insert Website URL]
Please include your order ID, purchase email, and issue details.